Course Description
BSB40120 qualification reflects the role of individuals in a variety of Business Services job roles including office administrator and customer service assistant.
Individuals in these roles may carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources.
Career Outcomes
Successful completion of this course may provide employment opportunities such as
- Personal Assistant
- Office Administrator
- Sustainability Manager
- Sales Assistant
- Sustainability Officer
- Trade Coordinator
- Exporter
- Importer
- Assistant Records Manager Analyst
- Customer service assistant
- Administrator
* For Traineeship/Apprenticeship programs, employers are responsible for all relevant police checks.
For ACT Residents, for more information on eligibility, please refer to link: https://www.act.gov.au/skills
A total of 12 Units of Competency must be achieved as specified below.
Core Units – 6
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBCRT411 Apply critical thinking to work practices
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
Elective Units – 6
BSBPEF402 Develop personal work priorities
BSBPEF403 Lead personal development
BSBOPS401 Coordinate business resources
BSBOPS403 Apply business risk management processes
BSBHRM417 Support human resources functions and processes
BSBOPS404 Implement customer service strategies
*AAAS recommends the above elective units based on extensive consultation with the industry experts.
Pathways into the qualification
Learners who have successfully completed a vocational qualification at a Certificate II, Certificate III in Business, or any other qualification.
Pathways from the qualification
Upon successful completion of BSB40120 Certificate IV in Business, graduates may pursue BSB50120 Diploma in Business to develop higher level of expertise across a wider range of business functions.
We provide flexible delivery which includes a combination of online, face-face, on-the-job, self-paced and distance learning options through (internet/video calls/webinar/Learning Management systems (LMS).
This qualification will be delivered over a period of 12 months
AAAS ‘s Training and Assessment Strategy is developed in consultation with the employer groups to ensure the training meets the industry requirements.
Extension will be granted under special circumstances
| ACT | Fees |
| For learner who live & work in ACT and satisfy eligibility criteria for ACT Skilled Capital or Australian apprenticeship program fees may differ. To check your eligibility please email us at info@aaas.edu.au or complete enquire form. | |
| Australian Apprenticeship program | $350 |
| Fee-For-Service | Fees |
| Tuition Fees | $999 * |
| Direct Credit Transfer, Extension, Deferral and Certificate re-issue. | $0 |
Total course fees includes all study materials, training and assessment services.
Fees may be paid in instalments through AAAS flexible payment plan. Following your course commencement, any instalments (not more than $1000) are collected as per your course progression at any given time.
A Deposit of $120 must be paid prior to the Cooling-Off Period for AAAS to issue your Confirmation of Enrolment (CoE).
For ACT learners to get further information please visit https://www.skills.act.gov.au/students
For further support and assistance please fill ‘Need Help?’ Form
