Learners - AAAS


Choosing the right course

Australian Academy of Advanced Skills (AAAS) offers over 3 nationally recognized courses across a Business and Hospitality industries. Our courses are aimed to prepare you for leadership and specialised skills required for the high demand occupations. When choosing a course there are a number of things to consider:

  • What industries are you interested in?
  • What skills and knowledge do you already have?
  • What delivery method suits you best?
  • What will be the cost of undertaking study?
  • How much time can you dedicate to your study?
  • Will you be able to dedicate time to complete work placement?
  • What sort of employment opportunities will be available to you on completion?
  • Will the qualification provide a career pathway into something else you are interest in?
Study Options

At AAAS, we offer a range of study options viz. face-face, on-the-job, self-paced, distance learning and flexible delivery methods.

All of our courses combine theoretical and practical knowledge to ensure students receive jobready education.

Flexible delivery includes combination of face-face, on-the-job, self-paced and distance learning options through online (internet/video calls/webinar/Learning Management Systems (LMS). Flexible delivery mode is provided to learners with higher foundation skills or Apprenticeship; Traineeship or/and working in job-related to the area of study. AAAS will assess the prospective learner for these requirements prior to enrolment. The entry requirement would mention the required tools, equipment or environment factors to successfully undertake this flexible delivery mode.

Information on Courses

AAAS will provide all prospective learners and stakeholders pre-enrolment information on what we have to offer. This information is provided regularly through our enquiries follow-up communication tools and other ethical marketing practices.

We believe in making the enrolment process as easy as possible.

How to Enrol

  • Learners wishing to enrol should contact our office on 1300 SKILLS or 1300 754 557 or email us on info@aaas.edu.au to request an enrolment pack.
  • Complete the Enrolment pack which will be provided to you,
  • Undertake an initial skills Assessment to ensure your eligibility and
  • Enrol in a course that is right for you.

You can also get to course enrolment by going to the courses tab and selecting the course of your choice and clicking on enrol now.

Fee Information

In accordance with applicable Commonwealth and State legislation, AAAS is entitled to charge fees for items or services provided to students undertaking a course of study. The fee may vary depending on the course that you are enrolling in, the funding available for that course, the delivery method and whether you are eligible for a concession. Generally, course fees are used to cover the cost of items such as course materials or text books, student services and training and assessment services. For more information please view our Course Fees, Payment and Refund Policy located in the Learner Information Handbook

Payment Options and Assistance

At AAAS we offer a range of payment options and assistance to support you to complete your study and achieve your goals. Students have a number of flexible payment options that include up-front payments, pay-as-you-go or tailored payment plans. For learners who may be experiencing financial difficulty, AAAS are more than happy to discuss a flexible payment plan or refer learners to a eligible subsidised programs.

Unique Student Identifier (USI)

In order to undertake nationally recognized training, students must have a Unique Student Identifier (USI). A USI is a reference number made up of ten number and letters that:

  • Creates a secure online record of your recognised training and qualifications gained in Australia, from all training providers you undertake recognised training with
  • Will give you access to your training records and transcripts
  • Can be accessed online, anytime and anywhere
  • Is free and easy to create and
  • Stays with you for life
  • To create an USI, please visit https://www.usi.gov.au/your-usi/create-usi

Prior to commencing training, all learners will undertake a AAAS’s induction. This induction will provide learners with all of the information they need to undertake their training course. This includes information about the course and training delivery such as:

Cooling Off Period

At AAAS, we understand that circumstances can change. This is why we offer a cooling-off period of 14 calendar days for all our training programs. Cooling-off period is option to support prospective learners to try their area of study before they commit to full delivery of the course. This period would allow prospective learners and/or their trainer/assessor to determine the suitability of the choice of study. In simple terms, it like “try before you learn”.

Learner and/or their trainer/assessor may wish to cancel or withdraw the enrolment during the cooling off period, they may be eligible for a full refund if all the resource provide are returned back in a good condition.

Recognition of prior learning and credit transfer

Recognition of Prior Learning (RPL) and Credit Transfer is an assessment process designed to identify and assess the prior knowledge and skills of a learners. It includes assessing previous and current education and training, work and life experience and knowledge.

Policies and Procedures

By signing the Application/Enrolment form, paying your fees and completing the cooling-off period, you entered a formal contract with Australian Academy of Advanced Skills (AAAS) under which you agreed to the terms and conditions of enrolment specified and agreed to abide by the Code of Conduct as follows:

Code of Conduct
  • Today’s Work requires Learners to use their initiative, work as a team member and be honest, loyal, tactful and courteous. All Learners are required to treat their fellow Learners and staff with respect. At AAAS we strive to maintain the following “basic principles” of interpersonal behaviour:
    • focus on the situation, issue or behaviour, not on the person
    • maintain the self-confidence and esteem of others
    • maintain constructive relationships with staff and fellow Learners
    • take the initiative to make things better
    • lead by example
  • It is the responsibility of all Learners to ensure that these principles are adhered to at all times
Learners’ rights

Learners have a right to:

  • learn in a safe, secure and clean environment
  • be treated fairly and equitably and with respect by other Learners and staff
  • learn in an environment free of discrimination, harassment, bullying or victimisation
  • receive encouragement and support during the course of their training
  • have their personal information and privacy protected
  • have the results of their progress stored securely and maintained accurately
  • be able to access their personal Learner records on request
  • obtain information about assessments and the assessment process in advance of an assessment
  • receive adequate comment from trainer/assessors about their performance in class and after an assessment, and about their progress in the course
  • make a complaint by using the proper procedure and have it treated confidentially and dealt with fairly and quickly
  • have the right to appeal against any decision made in relation to a complaint they make
  • discuss their concerns or problems confidentially with staff
  • Learners are always encouraged to follow internal complaints and appeals procedures wherever possible. However; in ACT, if learners undertaking the ACT Training Initiative Program (Skilled Capital & User Choice) wish to communicate any complaints or feedback regarding their training directly with the Skills Canberra, they may contact them on; Phone: (02) 6205 8555 (during business hours) Email: skills@act.gov.au Address: PO Box 158, Canberra ACT 2601 Business Hours: 8:30am – 5:00pm, Monday – Friday and/or through the Skills Canberra website https://www.skills.act.gov.au/complaints
Learners’ responsibilities

Learners are required to:

  • be courteous and polite to, and respectful of, each other and staff
  • cooperate with each other and staff
  • take all steps to improve teamwork and interpersonal communication
  • adhere to all health and safety requirements at all times (whether written or spoken)
  • behave in an appropriate and acceptable way and not do anything that may cause anyone else offence or embarrassment (This includes not swearing or using offensive language; not using threatening or abusive language; and not harassing, bullying or victimising anyone.)
  • not do anything that disrupts a class or the learning of other Learners
  • attempt to resolve any conflicts or misunderstandings immediately they arise
  • be punctual, regular and committed, and take responsibility and ownership for their own learning and their own actions
  • sign any attendance register required (85% attendance is required)
  • maintain satisfactory course progress
  • provide accurate information about themselves and promptly inform AAAS of any change in their details
  • pay relevant fees when they are due
  • not smoke, consume alcohol or drugs in the college premises; not enter the college under the influence of alcohol or illegal drugs; not bring alcohol, illegal drugs or weapons to the college
  • use mobile phones or paging devices in class or in any assessment situation
  • prepare adequately for assessment, submit assessment tasks (such as assignments) by the due date, and ask for an extension of time if exceptional circumstances require it
  • not engage in plagiarism or cheating of any kind
  • dress suitably at all times
  • not steal, damage, or misuse any AAAS equipment or resources or anyone else’s property
Data Management Policies and Procedures
  • AAAS recognises every student’s right to privacy. AAAS collects information about all learners through enrolment forms, assessment tasks, surveys and personal interviews. Any information collected is stored within AAAS’s training database. We use this information in many different ways, for example to assess our learners’ competencies, to analyse our marketing activities and for promotional purposes. AAAS sometimes contacts its learners and graduates to let them know about future products and services. In cases involving State or Commonwealth funding for a student’s training, AAAS is obliged to submit their enrolment and progress details for statistical purposes. This does not include providing any student’s name or any other personal details.
  • During enrolment, learners are required to sign a consent form that allows AAAS to share these details with the appropriate government agencies. AAAS does not share, rent or sell any personal information of its learners or corporate clients provide to it. The information collected by AAAS is protected under the Commonwealth Privacy ACT 1988 and local State & Territories’ current privacy protection acts and regulations. All of AAAS’s learners are required to follow the Privacy Act.
  • Every learner is required to observe discretion in his/her communications with other colearners, clients and stakeholders. Should AAAS require to use any information collected for statistical or promotional purposes (i.e. editorial, photos for advertising purposes, etc), AAAS will obtain the person’s written consent first and will not use any information unless this condition is satisfied.
  • AAAS reserves the right to make changes to its services including courses, unit costs and dates. The availability and composition of courses can vary with the locations. Please contact AAAS office on 1300 SKILLS or 1300 754 557 for more information.
  • AAAS will ensure that all individual learner enrolments in the nationally recognised qualification are provided with their Unique Student Identifier (USI). In case of data breach, AAAS would comply to the NDB (Notifiable Data Breach) scheme under the Australia Privacy Act 1988. In doing so, AAAS will:
    • Notify individuals whose personal information is involved in a data breach that is likely to result in serious harm including recommendations about the steps individuals should take in response to the breach
    • The Australian Information Commissioner (Commissioner) must also be notified of eligible data breaches
    • For more information, please refer to the Office of the Australian Information Commissioner (OAIC) website
  • For more information about AAAS’s policies and procedures, please refer to the Learner Information Handbook

Support and Services

Learner Support

At Australian Academy of Advanced Skills (AAAS), we know that undertaking study can be overwhelming. That’s why we are committed to providing our learners with additional support, advice or assistance to help achieve positive learning outcomes.

Support Services Personal Support Services
  • Education and career counselling
  • Language, Literacy and Numeracy (LLN) support
  • Payment assistance schemes
  • Complaint or conflict resolution
  • Access and equity support
  • Welfare and social support

All support services offered by AAAS are handled with the strictest confidence and privacy.

While each course offered by AAAS has its own entry requirements, all courses require a basic level of LLN skills. If you are interested in studying with AAAS but you’re worried about being able to complete the course, please contact our office on 1300 754 557 and our friendly team can provide you with some guidance.

To assist our learners we aim to provide local information about facilities that may assist with undertaking study.

This may include information relating to local:

  • Libraries
  • Childcare options
  • Disability support groups
  • Indigenous support groups
  • Refugee and migrant support networks

To find out more information about local facilities available to you, please contact our office on 1300 SKILLS or 1300 754 557.

Travel Concessions

Under State and Territory legislation, learners undertaking a Vocational Education and Training (VET) accredited course may be eligible for subsidised travel or travel concessions. To find out more information please refer to the relevant website for your State or Territory.

Australian Capital Territory – Transport Canberra
New South Wales – Transport NSW

Apprenticeships & Traineeships

Australian Apprenticeships (apprenticeships and traineeships) are an important part of VET. Gaining a VET qualification through an Australian Apprenticeship gives you the opportunity to train, study and earn an income at a variety of qualification levels in most occupations. Australian Apprenticeships combine time at work with training, and can be full-time, part-time or schoolbased.

Apprenticeship & Traineeships are jobs that combine work and structured training. Although they vary from one industry to another, traineeships/apprenticeship include:

  • Earn while you Learn
  • Paid employment under an appropriate industrial arrangement (for example, an award or enterprise agreement).
  • A Training Contract that is signed by both the employer and employee (trainee) and registered with the respective State and Territories – Department of Education agencies. The only exceptions to this rule are trainee apprentices.
  • A qualification, delivered by a Registered Training Organization (RTO), that meets the requirements of a declared traineeship in respective States and Territories and leads to a nationally recognized qualification.
How have Traineeships changed?

During the past few years, a number of significant improvements have been made to the traineeship system to make training more flexible. For example, some traineeships in ACT can now be:

  • Delivered completely in the workplace
  • Customized to meet the needs of employers
  • Offered to existing workers (workers currently in the workforce)
  • Established in new industries and at higher qualification levels
  • Easily linked to further vocational education and training and university studies.
What areas are Traineeships available in?

There are more than 100 traineeship vocations available in respective States and Territories. Traineeships generally last two years and cover traditional trade areas such as building and construction, hairdressing, cooking, the hospitality, business, office administration, finance. There are over 600 traineeship vocations introduced to provide employment and training opportunities in a range of areas, including multimedia, information technology, sport and recreation, hospitality, retail and primary industries. All traineeships (designated by the Commissioner for Vocational Training under the Apprenticeship and Traineeship Act 2001) are recognized trade vocations and recognized traineeship vocations respectively under the Apprenticeship and Traineeship Act 2001.

What types of traineeships are available?

There are two categories of traineeships available:

  • New Entrant Traineeships. New employees who have been employed for less than 3 months full-time and 12 months part-time, or we can assist the organization to find a new employee.
  • Existing Worker Traineeships. For existing employees who have been employed longer than 3 months full-time or 12 months part-time.

These Government funded Traineeships are offered to people employed on a full-time or part time basis (casual employees are not eligible for the government funding). School based parttime traineeships are a recent introduction and allow school students to undertake a traineeship in conjunction with their HSC studies.

Your Career Pathway to Success

If you’re looking for a career and not just a job, why not think about a traineeship / apprenticeship? Traineeships combine work with training so you can earn as you learn. AAAS provides traineeship services for organizations who either currently have:

  • An employee or employees working within their organization who are interested in undertaking a traineeship; or
  • We can assist the organization to employ a new trainee.
Your Career Pathway to Success

If you’re looking for a career and not just a job, why not think about a traineeship / apprenticeship? Traineeships combine work with training so you can earn as you learn. AAAS provides traineeship services for organizations who either currently have:

  • An employee or employees working within their organization who are interested in undertaking a traineeship; or
  • We can assist the organization to employ a new trainee.

As a trainee, you get:

  • Employment
  • Training
  • Ongoing advice and support
  • Financial assistance and
  • Nationally recognized qualifications that lead to a CAREER and PATHWAYS to other opportunities

Work based training for traineeships and apprenticeships are provided by your employer at your workplace. Additional structured qualification training is delivered by a registered training organization (such as AAAS) which is registered with the ACT Government. This training may be delivered off the job or in the workplace. The ACT Government subsidizes the cost of this training for approved new entrant and existing worker trainees. ACT Government subsidized training is only available for Australian Citizens, Permanent Residents and other approved visa categories. For any further information please contact one of our Training Coordinators at 1300 754 557.


Forms, Handbooks and Fact Sheets

Please contact us on 1300 SKILLS or 1300 754 557 or email us on info@aaas.edu.au for a copy of the below documents, packs or forms.

Forms Download Form

Pre-Enrolment Pack

These documents provide fact sheets, course information, terms and condition of the enrolment and entry requirements to assist prospective learners in making informed decision into their chosen area of study.

Fact Sheet 1 – Choosing a Training Provider

Fact Sheet 2_USI – How to create USI?

Course information, please refer to (https://aaas.edu.au/courses/)

Welcome Application / Enrolment Pack

These documents provide fact sheets, course information, terms and condition of the enrolment and entry requirements to assist prospective learners in making informed decision into their chosen area of study.

Welcome Enrolment Pack

Credit Transfer Application

RPL guide

Assessment Coversheet

This document is the official record of the learning outcome(s) and needs to be attached to the assessment task prior to submission for marking.

Assessment Cover Sheet

Refund Request Form

This document is to be filled and return to AAAS administration for processing.

Refund Request Form

Enrolment Variation Request Form

Learners seeking to withdraw, defer or vary or extend from training must complete this form and return to AAAS administration for processing.

Enrolment Variation Request Form

Learner Information Handbook

This provides necessary information for learners that will support them throughout their learning experience. This includes information on training and assessment, support services and rights and responsibilities. All learners would be emailed a copy of the handbook during your induction process. We highly recommend learners to review this handbook for the terms and condition of the enrolment with AAAS.

Learner Information Handbook includes;

  • AAAS’s policies and procedures and Code of Conduct,
  • your rights and responsibilities,
  • the services we provide to learners and employer groups,
  • additional learner support services,
  • AAAS’s rights and responsibilities

Learner Information Handbook

Complaint Form / Complaint Appeal Form

Complete this form if you wish to launch a formal complaint about AAAS’s services or if you wish to appeal a decision outcome AAAS has made about any of AAAS’s products or services and return for processing as per instructions on the form

Complaint Appeal Form

Assessment appeal form

Complete this form if you wish to formally appeal against the outcome of your assessment(s) and return for processing as per instructions on the form

Assessment Appeal Form

Assessment appeal form

Complete this form if you wish to formally appeal against the outcome of your assessment(s) and return for processing as per instructions on the form

Assessment Appeal form


COVID 19 Fact Sheet

PLEASE email your completed forms to info@aaas.edu.au (except compliant/compliant appeal form –email to CEO@aaas.edu.au) from your email address provided in your enrolment form during your enrolment process.

In the event, you couldn’t download any documents or forms, please contact us on 1300 SKILLS or 1300 754 557 or email us on info@aaas.edu.au for a copy of the above documents, packs or forms.

Find out more about the course

Get started with AAAS today!

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