Support and Services

At AAAS, we do all we can to help our Learners complete their training and assessment program. If you experience difficulties with your studies, you should talk to your trainer/assessor as soon as possible and, if necessary, make an appointment with the Compliance manager. We will ensure that all possible resources are made available to help you achieve the standard of competency required.

If we are not able to help you resolve any problems you have, we will provide you with advice about external agencies that may be able to help you.

AAAS recognizes that people have a variety of learning needs and aims to identify and respond to the needs of all Learners. Learners are encouraged to express their views about their learning needs at all stages of their learning experience, from the initial skills assessment and enrolment stage through to the completion of their training program.

Support and Services

Learner Support

At Australian Academy of Advanced Skills (AAAS), we know that undertaking study can be overwhelming. That’s why we are committed to providing our learners with additional support, advice or assistance to help achieve positive learning outcomes.

Support Services Personal Support Services
  • Education and career counselling
  • Language, Literacy and Numeracy (LLN) support
  • Payment assistance schemes
  • assistance for those applying for recognition of prior learning (RPL)
  • referral to specialist organisations for special needs
  • Mentoring and Counselling
  • Work Placement Referral
  • Employment Services Referral
  • Trainer/Assessor support through your student portal
  • IT Support Services email-itsupport@aaas.edu.au
  • Complaint or conflict resolution
  • Access and equity support
  • Welfare and social support
  • Complaint/conflict resolution
  • Stress management

All support services offered by AAAS are handled with the strictest confidence and privacy.

Language, Literacy and Numeracy support

Language, Literacy, and Numeracy (LLN) support is available to provide Learners with advice and assistance, including LLN assessment. It is important that you provide relevant information on the Application/Enrolment Form so we can assist you, and because we are required to report relevant statistics to the Commonwealth Government. Some of our trainer/assessors have a background in English language teaching and are able to offer Learners individual assistance.

While each course offered by AAAS has its own entry requirements, all courses require a basic level of LLN skills. If you are interested in studying with AAAS but you’re worried about being able to complete the course, please contact our office on 1300 754 557 and our friendly team can provide you with some guidance.

Apprenticeships Traineeships
Learners with special needs

AAAS’s policy on assessment is to give all Learners an equal opportunity to demonstrate their knowledge and skills.

Because nationally recognised qualifications are based on national competency standards (specified knowledge and skill requirements), the assessments you are required to do in order to achieve your qualification are designed to ensure the relevant standards are met. Nevertheless, where necessary and possible, we will take account of a Learner’s special needs by making reasonable adjustments to the training and/or assessment requirements. This does not mean that a Learner gains any unfair advantage over other Learners.

If you have any special needs, including a disability or learning difficulty, you must disclose it on your Application/Enrolment Form and discuss it with your trainers/assessors.

In some cases, we may ask you to provide a relevant certificate from your medical practitioner. We need to know if you have any special needs so that we can make any adjustments to your training and assessment program and because we are required to collect statistical information about our Learners and report it to the Commonwealth Government. Examples of variations to assessment tasks may include allowing additional time to complete an assignment or test, providing special equipment, substituting one form of assessment task for another, and providing support personnel (e.g. an interpreter).

At all times AAAS strives to fulfil its obligations under Equal Opportunity and Anti-Discrimination legislation, including the Commonwealth Disability Discrimination Act 1992.

To assist our learners, we aim to provide local information about facilities that may assist with undertaking study.

This may include information relating to local:

To find out more information about local facilities available to you, please contact our office on 1300 SKILLS or 1300 754 557.

Travel Concessions

Under State and Territory legislation, learners undertaking a Vocational Education and Training (VET) accredited course may be eligible for subsidised travel or travel concessions. To find out more information please refer to the relevant website for your State or Territory.

Australian Capital Territory – Transport Canberra https://www.transport.act.gov.au/tickets-and-myway/fares/concessions
New South Wales – Transport NSW https://www.service.nsw.gov.au/transaction/apply-transport-concession-entitlement-card-tertiary-or-tafe-student

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