Support Services

At AAAS, we do all we can to help you complete your training and assessment and attain your desired outcomes. If you experience difficulties with your studies, talk to your trainer/assessor as soon as possible. Where you are unable to seek support from your trainer, make an appointment with the Training Services Manager or the Operations Manager. We ensure that all possible resources are available to help you achieve your goals.

Where we are unable to resolve any issues, we will provide you with advice about external agencies that may be able to help you.

AAAS recognizes that people have a variety of learning needs and we remain committed to identify and respond to any individual needs of our learners. Learners are encouraged to express their views about their individual learning needs at all stages of their learning experience, from the initial skills assessment and enrolment stage through to the completion of their training program.

Learner Support

At AAAS, we know that undertaking study can be overwhelming. That’s why we are committed to providing our learners with additional support, advice or assistance to help achieve positive learning outcomes.

Support Services	Personal Support Services
Education and career advise Language, Literacy and Numeracy (LLN) support Payment assistance schemes Assistance for those applying for recognition of prior learning (RPL) Referral to specialist organisations for special needs Work Placement Referral Employment Services Referral Trainer/Assessor support through your student portal IT Support Services	Complaint or conflict resolution Access and equity support Welfare and social support

All support services offered by AAAS are handled with the strictest confidence and privacy.

Language, Literacy and Numeracy support

While each course offered by AAAS has its own entry requirements, all courses require a basic level of LLN skills. If you are interested in studying with AAAS but you’re worried about being able to complete the course, please contact our office on 1300 754 557 and our friendly team can provide you with some guidance.

AAAS provides LLN support to learners who have been assessed as needing support during their studies. Some of our trainer/assessors have a background in English language teaching and are able to offer you individual assistance.

Learners with special needs

AAAS provides all learners an equal opportunity to learn and demonstrate their knowledge and skills. It is important that you provide us information about any special needs during the enrolment process enabling us to assist you in the most appropriate manner.

Each nationally recognised qualification are based on national competency standards and are designed to ensure the relevant standards are met. Where necessary and possible, we AAAS is committed to making reasonable adjustments to the training and/or assessment requirements based on the identified special needs. Examples of variations to assessment tasks may include allowing additional time to complete an assignment or test, providing special equipment, substituting one form of assessment task for another, and providing support personnel (e.g. an interpreter).

Any reasonable adjustment being made is without any compromise on the rigour and requirement of the national standards and does not mean that such learners gain any unfair advantage over others due to it.

If you have any special needs, including a disability or learning difficulty, you must disclose it on your Application/Enrolment Form and discuss it with your trainers/assessors.

In some cases, we may ask you to provide a relevant certificate from your medical practitioner. We need to know if you have any special needs requiring any adjustments to your training and assessment program. As a registered training organisation, AAAS is required to collect and report statistical information about our learners to the Commonwealth Government.

AAAS ensures it fulfils its obligations under Equal Opportunity and Anti-Discrimination legislation, including the Commonwealth Disability Discrimination Act 1992.

To assist our learners, we aim to provide local information about facilities that may assist with undertaking study. This may include information relating to local:

Libraries
Childcare options
Disability support groups
Indigenous support groups
Refugee and migrant support networks

To find out more information about local facilities available to you, please contact our office on 1300 SKILLS or 1300 754 557.

Travel Concessions

Under State and Territory legislation, learners undertaking a Vocational Education and Training (VET) accredited course may be eligible for subsidised travel or travel concessions. To find out more information please refer to the relevant website for your State or Territory.

Australian Capital Territory – Transport Canberra https://www.transport.act.gov.au/tickets-and-myway/fares/concessions
New South Wales – Transport NSW https://www.service.nsw.gov.au/transaction/apply-transport-concession-entitlement-card-tertiary-or-tafe-student

Support Services